FAQ:
- What are the hours at the Capernaum Foundation?
- What services does the Foundation provide?
- What are the Capernaum Foundation eligibility criteria?
- How do I apply?
- How long does it take to process an application? When will I hear if I have been accepted?
- How much financial assistance does the Capernaum Foundation provide?
- Why do I need to send income information?
- Can I get approved over the phone?
- Will I receive a check?
- How do I check the status of my application?
What are the hours at the Capernaum Foundation?
The Capernaum Foundation customer service phone lines are open from 8:30 a.m. to 5:00 p.m., Monday through Friday, Mountain Time. We are closed on Federal holidays.. If you call during busy periods you may leave a message. All messages are returned within one business day. You may also send a fax, apply online, or visit our web site 24/7.
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What services does the Foundation provide?
The Foundation provides financial assistance to eligible individuals to cover certain Destination HealthCare™ treatments. Please keep in mind that the Foundation currently does not assist with the following expenses:
- Coinsurance and copayments for office visits
- Medical equipment and supplies
- Medical transportation
- Health insurance premium costs
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What are the Capernaum Foundation eligibility criteria?
In order to qualify, you must meet the Capernaum Foundation's insurance, income, and medical criteria. If you call us, we can ask you a series of questions to pre-screen you and see if you meet the eligibility criteria and if so provide you with an application.
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How do I apply?
The easiest and fastest way to apply is to complete the application online. If you do not have access to a computer, you may call us at (720) 324-5050 and we will complete the application with you over the phone or send you a paper version. Once the application is complete you must send us: 1) a Statement of Treatment form, which your physician must complete and sign; and 2) a copy of your most recent federal tax form or other proof of your income. For faster service, fax these items to us at (720) 324-5067. If you do not have access to a fax machine, you may also mail these materials to: Capernaum Foundation, 13408 Redcoat Lane, Phoenix, MD 21131.
Once we have received all three pieces of information – your application, your Statement of Treatment Form, and proof of your income – we will begin to process your application.
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How long does it take to process an application? When will I hear if I have been accepted?
Because the Foundation reviews and considers each application very carefully, it takes about 3 to 7 business days to process a completed application. Processing begins only when we have all three required documents at our office: your application, your Statement of Treatment Form, and your proof of your income. We will then check each document to make certain that is has all required information. If information is missing, we will send you a letter explaining what is missing and ask you to send it to us so that we may begin processing your application.
Once the Foundation has made a decision, we will mail you a letter, so please allow a few extra days for mail delivery time. If the Foundation approves your application, the letter will tell you the amount of your award and will explain how you can begin to receive reimbursement for eligible expenses.
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How much financial assistance does the Capernaum Foundation provide?
The Capernaum Foundation provides partial assistance with eligible health care expenses. The amount of assistance you receive will depend on your income, your insurance coverage, the amount of funding we have available for assistance, and other factors. If the Capernaum Foundation approves your application, you will receive a letter telling you exactly how much assistance you are eligible to receive.
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Why do I need to send income information?
The Capernaum Foundation is only able to assist individuals who make less than a certain income, and we require proof of your family’s income to determine whether you are eligible for assistance.
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Can I get approved over the phone?
Unfortunately, we are unable to approve applications over the telephone. We can prescreen you and mail you an application, or you can apply on our website.
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Will I receive a check?
If the Foundation approves your application, you will receive an approval letter and payment will be sent directly to the medical facility in which you are recieving your treatment.
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How do I check the status of my application?
You can check the status of your application any time bycalling us at (720) 324-5050.
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